Terms of service

1. Who this is between

Yakzaan is provided by Techways AI (“we”, “us”). “You” is the business that opens the account, and anyone you allow to use it.

2. What the service is

Yakzaan answers telephone calls on your behalf using automated speech, follows the instructions you configure, can make bookings in a calendar you connect, can transfer calls to your team, and gives you recordings, transcripts and summaries of the calls it handled. The features available to you are those described to you when you signed up.

3. Your account

Give us accurate details and keep them current. You are responsible for everything done under your account and for keeping your sign-in details secret. Tell us straight away if you think someone else has access.

4. What you are responsible for

• The content you configure. The services, prices, hours, policies and wording you give Yakzaan are yours. Yakzaan says what you told it; you are responsible for making sure that is accurate and lawful.
• Telling callers about recording. Where you have recording or transcription switched on, you are responsible for giving callers the notice and obtaining the consent that the law where you and your callers are requires.
• Lawful use. You will not use Yakzaan for unsolicited marketing calls that break the law where the call lands, for fraud or impersonation, to harass anyone, or to collect information you have no right to collect.
• Not for emergencies. Yakzaan is not an emergency service and cannot place emergency calls. Do not use it where a failure to reach a person could cause harm.
• Consents for anyone you call. If you use outbound calling, you are responsible for having the right to call each number on your list.

5. What automated speech can and cannot do

Yakzaan uses speech recognition and language models. They occasionally mishear a word or misunderstand a request, and they depend on the quality of the telephone line. We build for honesty over polish — the service is designed to answer only from what you have configured, to say that a person will follow up rather than invent an answer, and to tell a caller when an action such as a booking did not go through. Even so, you should review the calls that matter to you. We do not warrant that every call will be handled correctly.

6. Fees and credits

Yakzaan is prepaid. You buy credit and the service draws down against it for the minutes used, at the rates agreed with you, plus any telephone-number rental. Call time is billed in whole minutes, rounded up: a call of one minute and one second is billed as two minutes. When your balance reaches zero, new calls are refused; a call already in progress is allowed to finish. Credit already used is not refundable. Prices exclude taxes, which are added where they apply. We may change our rates on thirty days’ notice; the new rate applies to credit bought after it takes effect.

7. Services we depend on

Yakzaan runs on telephone carriers, cloud hosting, calendar providers and speech and language model providers. We choose them carefully, but an outage or a change at one of them can affect the service, and we are not liable for their acts beyond our own reasonable control.

8. Availability

We aim to keep Yakzaan running at all times and will give notice of planned maintenance where we reasonably can. We do not guarantee uninterrupted service unless we have separately agreed a service level with you in writing.

9. Your data

Your account information, your configuration and the calls handled for you remain yours. We handle them as described in our Privacy policy. You can export or delete your call records at any time while the account is open. We use aggregated information that identifies nobody to operate and improve the service.

10. Our intellectual property

The Yakzaan software, brand and documentation belong to Techways AI. You get the right to use the service while your account is in good standing; nothing here transfers ownership. You will not copy, resell, reverse-engineer or attempt to extract the software.

11. Ending the agreement

You may close your account at any time, and stop forwarding your number whenever you like. We may suspend or close an account that breaks these terms, does not pay, or puts the service or other customers at risk; where the circumstances allow, we will tell you first and give you a chance to put it right. On closure we make your call records available for thirty days and then delete them.

12. No warranties beyond these terms

Except as stated here, the service is provided as it is, without implied warranties of merchantability, fitness for a particular purpose or non-infringement, to the extent the law allows.

13. Limitation of liability

Neither party is liable for indirect or consequential loss, or for lost profits, revenue, goodwill or business, arising out of this agreement. Our total liability in any twelve-month period is limited to the amount you paid us for the service in that period. Nothing here limits liability that cannot lawfully be limited.

14. Indemnity

You will cover us against claims arising from your use of the service in breach of these terms, from the content you configured, or from a failure to give callers the notice or obtain the consent that section 4 requires.

15. Changes to these terms

We may update these terms. We will post the new version here with a new date and, for a material change, tell customers directly at least thirty days before it takes effect. Continuing to use the service after that means you accept the change.

16. Governing law

These terms are governed by the laws of the State of Illinois, United States, without regard to its conflict-of-law rules. The courts of Cook County, Illinois have exclusive jurisdiction, and each party consents to that venue.

17. General

These terms, together with any order or written agreement we sign with you, are the whole agreement between us. If a provision is held unenforceable, the rest stands. Neither party may assign the agreement without the other’s consent, except to a successor of its business. Failing to enforce a term is not a waiver of it.

18. Contact

Techways AI. Questions about these terms: hello@yakzaan.com.